The Door Supervisor Hub — Terms & Conditions
Last updated: 07/12/25
By accessing or using our website and services (courses, store, job board, affiliates), you agree to these Terms in full. If you disagree with any part of these Terms, you must not use our services.
“User” / “You” / “Customer” — any person using the site, buying goods or courses, participating in affiliate program or job board.
“Services” — includes online courses, e-commerce store, job board, affiliate services.
“Digital Content” — any course, video, downloadable material, online training modules.
“Physical Goods” — any items purchased in the shop.
3.1 Account & Access:
You must register your own account with true information. Course access and purchases are strictly tied to your account. You may not share access credentials or allow simultaneous multiple-user access. If you do, we reserve the right to immediately suspend or terminate your account, without refund.
3.2 Prohibited Use:
You must not:
copy, reproduce, republish, upload or distribute any content from the site (text, video, graphics) without explicit written permission.
use the site for illegal purposes.
attempt to bypass security features, piracy protection, or restrict access controls.
3.3 Intellectual Property:
All course materials, site content, logos, designs, images, videos, and written content remain the exclusive property of The Door Supervisor Hub (unless otherwise stated). Unauthorized use or distribution is prohibited.
We reserve the right to remove access and initiate legal action if infringement, piracy, account sharing or content theft is detected.
4.1 Physical Products:
When you purchase items from our shop, you enter a contract of sale governed by these Terms. Payment is handled via secure third-party processors.
4.2 Digital Content (Courses):
By purchasing access to digital content, you acknowledge that once access is granted you accept that no refunds will be provided.
4.3 Subscription Services (e.g. Job Board):
Any job board or subscription-based service fees are non-refundable as soon as payment is processed.
Our Returns & Refund Policy (see separate page) applies to all physical goods. For digital content: no refunds are given once access is granted.
If you join our affiliate program, you agree to:
promote only via approved channels
not falsify sales or misuse discount codes
comply with all UK marketing and advertising laws
accept that final sale attribution lies with our system — we determine legit sales
Wrongful or fraudulent activity will result in account termination, withholding of commissions, and possible legal action.
We make no guarantees that our courses will result in employment, license approval, certification, or success. We are not liable for any financial, legal, or personal damages arising from use of our services.
We may revise these Terms at any time. Updated Terms will be posted online with a new “Last updated” date. Continuing to use the site constitutes acceptance of the new Terms.
These Terms are governed by the laws of England & Wales. Disputes will be resolved under UK jurisdiction.
For all queries related to these Terms, contact: contact@thedoorsupervisorhub.
Last updated: 07/12/25
You have 14 calendar days from the date of delivery to return an item.
Returned items must be unused, in original condition, with all original tags, packaging and documentation.
A 25% handling/restocking fee will be deducted from your refund if the return is not due to a fault.
Customer is responsible for return shipping (unless item is faulty).
If item is faulty, we will offer either a replacement or a full refund. Proof (photo or inspection) may be required.
Once you have been granted access to a course (video, login credentials, downloadable materials or streaming), no refund is permitted.
You agree to this by purchasing the access — once granted, digital content is considered delivered.
All job board adverts or subscription-based services are final upon payment — no refund if a company forgets to cancel or after publishing.
We reserve the right to revoke access to any course if a user is found to:
share their account or login credentials
illegally copy, distribute or share course materials
breach these policies or our Terms & Conditions
Revocation of access carries no refund. Legal action may be taken against content theft or distribution.
Applies to: All online courses, training materials, assessments, and certifications
Governing Law: England & Wales
Operator: The Door Supervisor Hub
All courses provided are educational and informational in nature. Completion of any course does not guarantee employment, licensing, certification, or regulatory approval unless explicitly stated in writing.
You confirm that:
You are at least 18 years old
You meet any prerequisite requirements
You are legally permitted to undertake training
Course access is granted digitally
Access periods may be time-limited
Sharing login credentials is prohibited
We may revoke access for breaches
Completion criteria are defined per course
Certificates are issued only upon successful completion
We reserve the right to revoke certificates obtained fraudulently
Where CPD hours are advertised:
Hours reflect learning time estimates
Recognition by external bodies is not guaranteed
Responsibility for acceptance rests with the learner’s employer or regulator
Digital content is non-refundable once accessed
Statutory consumer rights remain unaffected
Learners must not:
Record, distribute, or resell content
Misrepresent course outcomes
Use content to train others commercially without permission
We reserve the right to suspend or terminate access for:
Policy breaches
Abuse or misuse
Legal or regulatory risk
Course content does not constitute legal advice, operational instruction, or regulatory approval.
Learners must:
Follow local laws and employer policies
Obtain appropriate licences (e.g. SIA)
Undertake practical training where required
Situations shown or discussed may not:
Apply universally
Reflect every venue, employer, or jurisdiction
Replace professional judgment
We accept no responsibility for:
Actions taken based on course content
Employer disciplinary decisions
Licensing outcomes
To the fullest extent permitted by law, we exclude liability for:
Personal injury resulting from misuse of content
Operational errors in real-world scenarios
Employer or regulatory decisions
Where liability cannot be excluded, it is limited to:
The amount paid for the course in question
We do not warrant that:
Content is error-free
Courses meet all employer requirements
Completion guarantees outcomes
All materials including:
Videos
Scripts
Slides
Assessments
Branding
are owned by The Door Supervisor Hub or licensed to us.
Learners are granted a non-exclusive, non-transferable licence to access content for personal educational use only.
You must not:
Copy or redistribute content
Upload content to other platforms
Use content to create competing products
We reserve the right to:
Issue takedown notices
Pursue legal remedies
Revoke access without refund
Courses may be:
CPD-aligned
CPD-mapped
CPD-eligible
Unless explicitly stated, courses are not accredited by statutory regulators.
Acceptance of CPD hours is at the discretion of:
Employers
Licensing bodies
Regulatory authorities
Learners are responsible for:
Retaining certificates
Recording CPD hours
Verifying acceptance requirements
Last updated: 07/12/25
The information, content, training materials, products and services provided on The Door Supervisor Hub are for general educational and informational purposes only.
No guarantee — Use of our content does not guarantee obtaining any licence, qualification, employment, legal compliance, or certification.
Not professional advice — The training is not a substitute for formal in-person training, legal advice, regulation compliance, SIA licensing training, or employer requirements.
Personal risk — Security, door-supervisor and related roles involve risk; you are responsible for compliance with local laws and employer standards.
No liability — We are not liable for any loss, injury, or damage incurred from reliance on our content or materials.
External links — We may include links to external websites. We are not responsible for their content or policies.
Discount Applied Successfully!
Your savings have been added to the cart.
